Shipping policy

Thank you for shopping with Nina's Candles! We carefully handcraft and package each candle to ensure it arrives safely.

Processing Time

Orders are processed within 2–5 business days.
During holidays, product launches, or promotions, processing times may be slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Rates

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method.

Estimated Delivery Times

United States: 3–7 business days after shipment.
Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen circumstances.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your package's progress.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. Nina's Candles is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

After a package has been handed over to the shipping carrier, delivery is outside of our control. If your package is delayed or appears lost, please contact the shipping carrier first. If you need additional assistance, feel free to contact us and we'll do our best to help.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged item and packaging so we can review your claim and work toward a resolution.