Last updated: July 29, 2026

Nina’s Candles respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit ninascandles.com, purchase our candles, contact us, or otherwise interact with our store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide

When you place an order, create an account, contact us, subscribe to marketing communications, or interact with our store, we may collect:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Order and purchase information

• Account login information

• Messages, reviews, or other information you send us

Payment Information

Payments are processed securely through Shopify and third-party payment providers. Nina’s Candles does not directly store your complete credit or debit card number.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Your IP address

• Browser and device information

• Operating system

• Pages viewed and links clicked

• Date and time of your visit

• Referring website or source

• Shopping-cart activity

• Cookie and similar technology information

2. How We Use Your Information

We may use your personal information to:

• Process, fulfill, and deliver candle orders

• Confirm purchases and provide order updates

• Process payments, returns, or refunds

• Communicate with you about your order or questions

• Provide customer service

• Detect and prevent fraud, misuse, or security threats

• Improve our website, products, and customer experience

• Maintain business, tax, and transaction records

• Send marketing messages when you have agreed to receive them

• Comply with legal and regulatory obligations

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

3. Shopify and Other Service Providers

Our online store is hosted through Shopify. Shopify provides the e-commerce platform that allows us to display and sell our candles.

We may also use trusted service providers to support our business, including:

• Payment processors

• Shipping and delivery companies

• Website-hosting providers

• Email and customer-service providers

• Analytics services

• Advertising and marketing platforms

• Fraud-prevention and security services

• Professional advisers, such as accountants or legal advisers

These providers may receive only the information reasonably necessary to perform their services. Their handling of information may also be governed by their own privacy policies.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies. These technologies may be used to:

• Keep items in your shopping cart

• Remember your preferences

• Enable website features

• Understand how visitors use our website

• Measure website performance

• Prevent fraud and maintain security

• Personalize or measure advertising

You may manage cookies through your browser settings or through any cookie-preference tool displayed on our website. Disabling certain cookies may prevent parts of the website from functioning properly.

5. Advertising and Analytics

We may use analytics and advertising services to understand website traffic, measure advertising performance, and show information about Nina’s Candles to interested customers.

We do not sell personal information for money. However, some privacy laws may consider certain advertising or analytics activities to be “sharing,” “selling,” or “targeted advertising.”

Where required, customers may request to opt out of qualifying data sharing or targeted advertising by using the privacy controls available on our website or by contacting us.

6. When We May Disclose Information

We may disclose personal information:

• To Shopify and companies that operate our store

• To payment providers for processing transactions

• To shipping carriers to deliver your order

• To service providers working on our behalf

• When required by law, court order, or lawful government request

• To investigate fraud, security concerns, or violations of our policies

• To protect the rights, property, and safety of Nina’s Candles, our customers, or others

• In connection with a business sale, transfer, merger, or reorganization

We do not authorize service providers to use your information for unrelated purposes except as permitted or required by law.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions

• Provide customer service

• Maintain business and tax records

• Resolve disputes

• Prevent fraud

• Enforce our agreements

• Meet legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

8. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request a portable copy of certain information

• Withdraw consent where processing is based on consent

• Opt out of certain advertising or data-sharing activities

• Appeal a decision regarding a privacy request

• Submit a privacy complaint without receiving discriminatory treatment

To submit a request, contact us using the email address below. We may need to verify your identity before completing your request. Some requests may be limited or denied when permitted by law, including when information must be retained for legal, security, tax, or transaction purposes.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should protect their account information and contact us if they believe their information or account has been compromised.

10. Children’s Privacy

Our website and candles are intended for general audiences and are not directed toward children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

11. Third-Party Websites

Our website may contain links to third-party websites or social-media platforms. Nina’s Candles is not responsible for the privacy, security, or content practices of websites that we do not own or control.

We encourage you to review the privacy policy of any third-party website you visit.

12. International Visitors

Our store and service providers may process or store information in the United States or other countries. Privacy and data-protection laws in those locations may differ from the laws where you live.

Where required, appropriate measures will be used for international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our store, services, technologies, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

14. Contact Us

For questions, concerns, or privacy requests, contact:

Nina’s Candles
Website: ninascandles.com
Email: info@ninascandles.com