Refund policy

At Nina's Candles, each candle is carefully handcrafted and inspected before shipping. Your satisfaction is important to us.

Returns

Due to the handmade and personal nature of our products, we do not accept returns or exchanges for:

  • Change of mind

  • Personal scent preferences

  • Minor variations in color or appearance

  • Used or burned candles

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the damaged item(s)

  • Photos of the shipping box and packaging

Once we review your claim, we will offer an appropriate solution, which may include a replacement or refund.

Refunds

Approved refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

Sale Items

All sale, clearance, promotional, and custom-made items are final sale and are not eligible for returns or refunds unless they arrive damaged or incorrect.

Contact Us

If you have any questions about your order, please contact us through the contact page on our website. We are committed to providing excellent customer service and will do our best to resolve any issues promptly.