Refund policy
We accept returns within 14 days of delivery.
To be eligible for a return, your item must be unused, unburned, and in its original condition and packaging. You will also need your order number or proof of purchase.
Damaged or Incorrect Orders
Please inspect your order when it arrives. If your candle arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include photos of the item.
Non-Returnable Items
We cannot accept returns on:
- Used or burned candles
- Items damaged after delivery
- Custom or personalized items, unless damaged or incorrect
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
Approved refunds will be sent back to your original payment method. Please allow time for your bank or credit card company to process the refund.
Original shipping fees are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please contact Nina’s Candles before returning an item so we can provide return instructions.